Head of Customer Experience

London, England, United Kingdom · Operations

Description

Head of Customer Experience

Shoreditch, London, UK

Salary + Equity

We’re building the future of money - join us!

What you’ll be doing:

As Head of Customer Experience you will lead an exceptional team to create a seamless and delightful experience for our rapidly growing user base. You will build out the experience/support team, processes and systems in this exciting phase while bringing to life one of our core values: to obsess about the customer experience.

We're on a Mission:

Curve is on a mission to simplify the way people spend, send, see and save money. We are focused on an ambitious opportunity fuelled by a couple of trends starting to play out in the market, from fragmentation of financial services to new convergence layers for the customer experience. We believe the end-game will be a connected world of money, tailored individually for each customer.

Curve has recently expanded to 40-strong and has just completed a multi-million pound Series A fundraise to drive the next phase of rapid growth.

What your day will involve:

Requirements

Our ideal team member will have the following talents, skills & experience:

Benefits

More about Us:

We are a high-performance team rallied around the single purpose of connecting people’s financial worlds. We’re based in a great office in Shoreditch, close to Old Street – the heart of the vibrant tech centre of London and backed by some of the leading names in technology including seasoned founders and high-profile venture capital firms.

Who’s talking about our tech:

Techcrunch

CNBC

WIRED

Our values:

We have a set of values which determine how we make decisions: obsess about the customer experience, think big & innovate, “build, measure & learn” and automate & accelerate. In addition we have values which determine how we work: feel the urgency, train your judgement, collaboration & trust at our core and responsibility to challenge. Feel free to ask us about our values during the interview process.

Our recruitment philosophy:

We’re committed to building a product that people want, and we can’t do it without having a talented team with a meaningful stake in the business. Everyone who joins us and contributes to Curve’s success is rewarded with equity.

Our interview process:

We believe in both parties getting to know each other well before making an important decision like this. We have a thorough interview process of typically 3-4 stages that may involve an exercise, technical challenge or presentation. If you secure an offer from us, we’ll invite you to a team lunch or drinks so you can meet more of the team before deciding whether to join us.

How we aim to look after you

Getting in touch:

Start a conversation by sending us as much information as possible about you, your achievements and ambitions and why Curve is of interest to you.

Email our Talent Lead Anney at anney.wyner@imaginecurve.com

We are not in a position to offer sponsorship currently.

The successful applicant will be required to undertake DBS checks in accordance with regulation.

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