Customer Experience Champion

London, England, United Kingdom · Operations

Description

Customer Experience Champion

Curve is expanding - help build the future of money

Salary + equity

Shoreditch, London - Imaginecurve.com


What you’ll be doing:

We are looking for an exceptional candidate to support our most important asset, our customers. Customer Experience Champions at Curve are the gateway to our customers and face of the company. As a CX Champion, you will be responsible for giving excellent customer service through multiple channels, including email, social media and telephone.

Our Mission:

Curve is on a mission to simplify the way people spend, send, see and save money. We are focused on an ambitious opportunity fuelled by a couple of trends starting to play out in the market, from fragmentation of financial services to new convergence layers for the customer experience. We believe the end-game will be a connected world of money, tailored individually for each customer. As such, we're building a new category: Connected Finance.

What your day will involve:

The majority of our time is spent answering inbound customer support queries in our CS ticketing system, by email (and occasionally by phone), capturing feedback (good and bad), and exploring technical and legal queries (with the support of relevant colleagues).

You'll also be doing the following:

This is a great opportunity to get in at the launch of a ground-breaking mobile fintech startup and be a part of its success, as well as learning new skills from an awesome team of people, and making your mark on how Curve engages with its customers.

Requirements

Our ideal team member will:

And bonus points for (but not required):

Benefits

More about Us:

We are a high-performance team of circa 50 rallied around a higher purpose; we work closely together to turn dreams and ideas into actions and product innovation. With a flat hierarchy and an ability to make decisions quickly, we’re based in a great office in Shoreditch, close to Old Street – the heart of the vibrant tech centre of London.

Our values:

We have a set of values which determine what we stand for and how we do things: obsess about the customer, build-measure-learn, communicate and collaborate, challenge yourself, each other and the status quo, and automate & accelerate

To see more about our values please visit: https://www.imaginecurve.com/jobs

How we aim to look after you:


We are an equal opportunities employer. At Curve, we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. Further details of this policy/procedure will be sent to you along with your conditional offer.

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